ElectraWarehouse does not have a return policy. All sales are final, but merchandise could be returned to ElectraWarehouse within the first thirty (30) days of purchase for exchange or for store credit. ElectraWarehouse's shipping charges are non-refundable. Customer has to pay to return the item back to ElectraWarehouse's Warehouses, there will be a 30% Restocking Fee on all returned items.
ElectraWarehouse will not accept a return if your unit falls under these circumstances:
- If the Customer does not want or need the product.
- Wrong product model.
- Special Order items.
- Used/Damaged or if Factory Seal is broken.
No returns can or will be accepted without prior authorization from our Returns Department. To request a Return Merchandise Authorization (RMA) Number for any of our warranty covered products please call us at (866) 709-6575. In the first thirty (30) days, returns can only be made for replacement or merchandise credit. Shipping charges are non-refundable; unless product was damaged during our shipping process. All items must be shipped freight prepaid through a shipping agent of your choice, double-boxed with the given Return Merchandise Authorization Number displayed in plain sight on the outside of the package. All of our warranty items will be returned freight prepaid. A copy of your ElectraWarehouse invoice MUST be included with all returns for credit and will be subject to a fee of 30%, minus shipping and handling. Merchandise must be in 'new' or 'like-new' condition to be accepted by our Returns Department. Returns will be credited at the sale price on the invoice (less if any fees apply). If no invoices or receipts are included with the returned package, ElectraWarehouse will issue a credit at the current selling price of the product or the price at the time of sale of the product, whichever is lower. All items must be returned complete, with every accessory, manual and given equipment that it came with. Any missing parts or damaged packaging will be deducted from the amount credited, unless proof is given otherwise that the damage happened during the shipping process. Items returned with missing accessories (i.e. remote controls, wire harnesses, etc.) are subject to a charge of $25 and up for the replacement of any missing accessories. Items returned damaged and or abused will not be accepted and will be shipped back at your cost.
Misuse, Abuse, Tampering and/or Installation ErrorElectraWarehouse defines abuse of product as, but not limited to, burnt voice coils (blackened, no continuity, melted adhesives, coil separated from the former, etc.) punctured or damaged surrounds, broken speaker terminals, bent, chipped or broken frames, ripped spiders or damaged back and face plates, bent, twisted, terminals and contacts, cracked, broken cases. Products submitted with any of the above conditions or any similar signs of misuse, abuse and tampering will be considered out of warranty by our Returns Department. ElectraWarehouse will not be held liable for loss of use, installation, removal and reinstallation charges associated with the defective or returned product. Products that have been improperly installed will no longer be carried under warranty, and no credit or exchange will be given or made. It is highly recommended that you get your equipment professionally installed to prevent such loss. All returns, exchanges and refunds are processed within thirty (30) days upon receiving the item. Please allow two (2) weeks from the time you return your item for your refund or exchange to be reflected back into your account. If you paid by credit card, please allow two (2) full billing cycles for the credit to appear on your card statement.
